Terms and Conditions

Last updated: 12/8/2025

1. Acceptance of Terms

By accessing and using MailSafe Express ("the Service"), owned and operated by MailSafe Express ("we," "us," or "our"), you accept and agree to be bound by these Terms and Conditions. If you do not agree to these Terms, please do not use this Service. MailSafe Express is a service that allows travelers to scan a QR code, select items they accidentally brought before TSA, and ship them home. All content, software, trademarks, and intellectual property associated with MailSafe Express are the sole property of MailSafe Express.

2. Service Description

MailSafe Express is a service designed to help travelers who have accidentally brought prohibited items to TSA checkpoints. Our service allows users to:

Scan a QR code at TSA checkpoints
Select items they accidentally brought that are prohibited by TSA
Ship these items home safely and conveniently
Track the status of their shipment

3. User Accounts

To use our service, you will need to provide basic information. You agree to:

Provide accurate and complete information
Maintain the security of your account credentials
Be responsible for all activity under your account
Notify us immediately of any unauthorized account use

4. Payment & Shipping

All prices are in USD unless stated otherwise
Payment is required to process your shipment
Payments are processed securely through Stripe
Shipping details and cancellation policies are subject to our Refund and Dispute Policy

5. Shipping & Delivery

MailSafe Express works with shipping partners to deliver your items safely to your home address. Delivery times depend on shipping method selected and destination location.

Standard shipping rates apply based on package weight and destination
Delivery times may vary based on shipping method and location
Service availability depends on shipping partner coverage
Shipping logs are maintained according to our data retention policies

Users are responsible for ensuring that their shipping addresses are accurate and complete. MailSafe Express is not liable for undelivered packages due to incorrect addresses or shipping issues.

6. Privacy & Data Protection

MailSafe Express does not permanently store your personal information beyond what is necessary for shipping
Your information may be processed for analytics to improve our service
Our shipping partners maintain logs of shipments per their data policies
Contact information and shipping details are securely stored
We may collect anonymous usage data to improve our service

For complete details on our data practices, please review our Privacy Policy.

7. User Conduct

Users must not:

Use MailSafe Express for shipping prohibited or illegal items
Attempt to use our service for commercial purposes without authorization
Interfere with or disrupt our services
Violate any applicable laws or regulations

We reserve the right to suspend or terminate accounts found in violation of these Terms.

8. Limitation of Liability

In no event shall MailSafe Express be liable for:

Undelivered packages due to shipping issues or incorrect addresses
Damage to items during shipping
Any delays in shipping or delivery
Technical errors affecting service availability
Data processing, storage, or retention by our third-party service providers
Any indirect, consequential, special, exemplary, or punitive damages arising from your use of the service

To the maximum extent permitted by law, our total liability for any claims under these Terms is limited to the amount you paid us for the service during the 12 months before the claim arose.

9. Governing Law

These Terms are governed by and construed in accordance with applicable laws. You agree to submit to the exclusive jurisdiction of appropriate courts for the resolution of any disputes.

10. Service Cancellation

You may cancel your shipment at any time before it is processed
Refunds will be processed according to our refund policy

11. Data Protection & Privacy

We comply with applicable privacy laws, including GDPR and CCPA. Your data rights include:

The right to access and request deletion of your personal data
The right to opt out of non-essential data processing
The right to control your account settings and communication preferences

Please note that while we will honor your data rights to the fullest extent possible, certain data retention may be necessary for legal compliance, and some data processing may occur through our third-party service providers. For more details, please refer to our Privacy Policy.

12. Third-Party Data Processing

You acknowledge and agree that by using MailSafe Express services:

Your shipping information will be processed through our shipping service providers
Our shipping service providers may store and process shipment data according to their own data retention and privacy policies
While we do not permanently store your personal information beyond what is necessary for shipping, it may be temporarily processed for analytics purposes
Usage data may be anonymized and aggregated to improve our service
Payment processing is handled by Stripe according to their terms of service

We have selected these service providers for their reliability and security standards, but we cannot control their data practices. By using MailSafe Express, you consent to the processing of your data by these third parties according to their respective policies.

13. Contact Information

For inquiries regarding these Terms:

Email: support@mailsafeexpress.com

Website: app.mailsafeexpress.com