MailSafe Express Privacy Policy

Last updated: 12/8/2025

1. Information We Collect

We collect information you provide to us, including:

Name and contact information for shipping purposes
Shipping address and delivery preferences
Account credentials and authentication information
Payment information (processed securely through Stripe)
Service interaction history and shipping status
Communication preferences and opt-out requests
Usage data and website analytics
Device information and technical identifiers
Item information for shipping purposes

2. How We Use Your Information

We use the collected information to:

Process and fulfill your shipping requests
Track shipment status and delivery
Process payments for shipping services
Provide customer support and service updates
Send transactional and service-related messages
Send optional marketing communications (with your consent)
Monitor usage to improve our service
Prevent fraud and ensure security
Comply with legal obligations

3. Information Sharing

We may share your information with:

Our shipping service providers for package delivery
Stripe for secure payment processing
Analytics and cloud service providers to improve performance
Legal authorities if required by law
Other parties with your explicit consent

We never sell your personal information to third parties.

4. Data Security

We protect your information using:

Industry-standard encryption for data in transit and at rest
Secure payment processing through Stripe
Regular security audits and vulnerability assessments
Strict access controls and authentication protocols
Employee data protection training and policies
Secure data backup and recovery procedures

5. Your Rights

You have the right to:

Access your personal information
Correct inaccurate data
Request deletion of your data (subject to legal requirements)
Object to processing of your data
Export your data in a portable format
Withdraw consent for optional data processing
Manage your communication preferences

6. Privacy of Shipping Information

MailSafe Express is designed with privacy as a core principle:

We only collect shipping information necessary to fulfill your request
Your shipping data is processed only for the purpose of delivering your items
Our shipping service providers maintain logs of shipments according to their data retention policies
We track shipment status and delivery information
Opt-out data is retained solely to honor your preferences

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience and improve our service. You can manage cookie preferences through your browser settings. See our Cookie Policy for more details.

8. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated via email notifications. Continued use of our service after updates constitutes acceptance of the revised policy.

9. Contact Us

For privacy-related inquiries:
Email: privacy@mailsafeexpress.com
Website: app.mailsafeexpress.com

For general support:
Email: support@mailsafeexpress.com

10. Data Retention

We retain your information as long as necessary for service delivery and legal compliance. Account data remains while your account is active. Shipping records are retained for service performance monitoring. Our shipping service providers maintain logs according to their data retention policies. You may request data deletion, subject to legal obligations and technical limitations of third-party service providers.

11. Children's Privacy

MailSafe Express is not intended for children under 13. We do not knowingly collect data from minors. If such data is discovered, we will delete it. Parents can contact privacy@mailsafeexpress.com for assistance.

12. Third-Party Service Providers

MailSafe Express relies on trusted third-party service providers to deliver our service:

Shipping Service Providers: Process and deliver all packages. These providers maintain their own logs of shipment content and metadata according to their privacy policy and data retention practices.
Stripe: Processes all payments and billing information according to their security standards and privacy policy.
Analytics Providers: Help us understand service usage patterns and improve performance.

While we carefully select our service providers and have data processing agreements in place, we cannot control their individual privacy practices. By using MailSafe Express, you acknowledge that your data may be processed by these third parties according to their respective policies.

By using MailSafe Express, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. This Privacy Policy should be read in conjunction with our Terms and Conditions, Refund and Dispute Policy, and Cookie Policy. For questions about this policy or your privacy rights, please contact privacy@mailsafeexpress.com.